{"id":1524,"date":"2025-12-27T03:33:00","date_gmt":"2025-12-27T03:33:00","guid":{"rendered":"https:\/\/www.ondalentastudio.com\/?page_id=1524"},"modified":"2025-12-29T06:04:33","modified_gmt":"2025-12-29T06:04:33","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/www.ondalentastudio.com\/?page_id=1524","title":{"rendered":"Returns &amp; Exchanges"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1524\" class=\"elementor elementor-1524\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d4c6408 e-flex e-con-boxed e-con e-parent\" data-id=\"d4c6408\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1ef7f82 e-con-full e-flex e-con e-child\" data-id=\"1ef7f82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d739cd elementor-widget elementor-widget-wd_extra_menu_list\" data-id=\"7d739cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_extra_menu_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<ul class=\"wd-sub-menu wd-sub-accented  mega-menu-list\">\n\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\n\t\t\t\t\t<ul class=\"sub-sub-menu\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"https:\/\/www.ondalentastudio.com\/?page_id=1468\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tContact us\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-green\">\n\t\t\t\t\t\t\t\t<a  href=\"https:\/\/www.ondalentastudio.com\/?page_id=1516\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tBilling &amp; Shipping\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"https:\/\/www.ondalentastudio.com\/?page_id=1524\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tReturns &amp; Exchanges\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"https:\/\/www.ondalentastudio.com\/?page_id=1526\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tBlack Friday Terms &amp; Conditions\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-red\">\n\t\t\t\t\t\t\t\t<a  href=\"https:\/\/www.ondalentastudio.com\/?page_id=1505\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tRing Size Guide\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"https:\/\/www.ondalentastudio.com\/?page_id=1494\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tJewellery Care\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"https:\/\/www.ondalentastudio.com\/?page_id=1460\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFAQ\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc86226 e-con-full e-flex e-con e-child\" data-id=\"fc86226\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14e13e2 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"14e13e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"title-subtitle subtitle-color-default subtitle-style-default wd-fontsize-xs\">\n\t\t\t\t\tReturns &amp; Exchanges\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Exchange Policy<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca9db67 elementor-widget elementor-widget-wd_text_block\" data-id=\"ca9db67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<div class=\"text-section__link max-width hide--mobile\"><div class=\"text-section__text text-section__text--custom\"><p>At Natasha Schweitzer, we take pride in crafting timeless pieces of exceptional quality. Our commitment to excellence<br \/>extends to our customer service, ensuring a seamless experience should you require a return, exchange, or adjustment.<\/p><\/div><\/div><div class=\"text-section__link max-width hide--mobile\"><div class=\"text-section__text text-section__text--custom\"><p>We are pleased to offer exchanges within\u00a014 days\u00a0of purchase. To be eligible, items must be in their original, unworn condition with all packaging intact. Please note, we do not offer refunds with the exception of faulty items upon inspection by our jewellers.<\/p><\/div><\/div><div class=\"text-section__link max-width \"><div class=\"text-section__text text-section__text--custom\"><p>Items purchased during a promotional period are subject to the promotional conditions in place at the time of purchase.<\/p><\/div><\/div><div class=\"text-section__link max-width hide--mobile\"><div class=\"text-section__text text-section__text--custom\"><p><strong><br \/>Extended Exchange Period | Holiday Gifting<br \/><\/strong><br \/>An extended exchange policy applies for all\u00a0<em><strong>full-priced<\/strong><\/em>\u00a0pieces purchased from the 1st December 2025 until 16th January 2026. For items purchased before the 1st December, our\u00a0<a title=\"https:\/\/natashaschweitzer.com\/pages\/returns-and-exchanges\" href=\"https:\/\/natashaschweitzer.com\/pages\/returns-and-exchanges\">standard 14 day exchange policy<\/a>\u00a0applies. Pieces must fit the criteria of our\u00a0<a title=\"https:\/\/natashaschweitzer.com\/pages\/returns-and-exchanges\" href=\"https:\/\/natashaschweitzer.com\/pages\/returns-and-exchanges\" target=\"_blank\" rel=\"noopener\">standard exchange policy<\/a>\u00a0to be eligible for the extended exchange policy.<strong><br \/><br \/>Post Christmas Workshop Closure | Extended Production Timelines<\/strong><br \/><br \/>Production will be paused for our workshop closure from the 23rd December, re-opening on the 7th January.<br \/>Please note, all orders placed after the 23rd December will commence production from the 7th January.<br \/>This must be considered when calculating production timelines during this period.<\/p><\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c3ce18 elementor-widget elementor-widget-wd_accordion\" data-id=\"4c3ce18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tRings\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We are pleased to offer a\u00a0complimentary first-time resize\u00a0for rings purchased within\u00a014 days.<\/p><p>- Resizing services for rings purchased beyond the 14-day period, or for additional resizes, will incur a fee based on the complexity of the adjustment.<\/p><p>- All resizes and alterations are subject to an evaluation to ensure technical feasibility before proceeding.<\/p><p>- A significant ring resizing to fit a different finger than originally intended is considered a change of mind and will incur a fee.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tEarrings\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>For hygiene reasons, earrings may only be exchanged within 14 days if they remain unworn and in brand-new condition. All exchanges are subject to assessment prior to approval.<\/p><p>For assistance, please contact our customer service team or visit a boutique local to you.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tChains\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>If you require a different chain length, we offer an exchange for your preferred size within or the option to add an adjustable link within 14 days.<\/p><p>- Extensions beyond our standard sizes or requested beyond the 14-day period will incur a fee, quoted upon assessment.\u00a0<\/p><p>- Chain extensions will incur a fee, quoted upon request.<strong>\u00a0<\/strong><em>As a guide, fine Italian chains in\u00a09k yellow gold\u00a0are charged at\u00a0$10 per cm\u00a0and\u00a0$10 per adjustable link.<\/em><\/p><p>- For assistance, please contact our customer service team or visit a boutique local to you.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a0161a wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"0a0161a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">NEWSLETTER<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Sign up to be the first to know about our new collections\u00a0<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f7422b e-con-full e-flex e-con e-child\" data-id=\"0f7422b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccb7276 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"ccb7276\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;20&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1524\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"ccb7276\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Returns &amp; Exchangesondalenta\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1524\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-20 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact us Billing &amp; Shipping Returns &amp; Exchanges Black Friday Terms &amp; Conditions Ring Size Guide Jewellery Care FAQ Returns<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1524","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.ondalentastudio.com\/index.php?rest_route=\/wp\/v2\/pages\/1524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ondalentastudio.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ondalentastudio.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ondalentastudio.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ondalentastudio.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1524"}],"version-history":[{"count":5,"href":"https:\/\/www.ondalentastudio.com\/index.php?rest_route=\/wp\/v2\/pages\/1524\/revisions"}],"predecessor-version":[{"id":1549,"href":"https:\/\/www.ondalentastudio.com\/index.php?rest_route=\/wp\/v2\/pages\/1524\/revisions\/1549"}],"wp:attachment":[{"href":"https:\/\/www.ondalentastudio.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}