FAQ
Placing & Managing Orders
How soon can I expect my order to arrive?
Each product page displays an estimated processing timeline. Please check the specific listing for details. As a general guide:
- In-stock items: Typically dispatched within 2 business days.
- Made-to-order pieces: Created especially for you, these require 15–30 days for production.
- Pre-orders: Available for purchase ahead of stock arrival; shipments are released once inventory is replenished, generally within 30–50 days.
Can I adjust my order after it has been submitted?
We are happy to assist with changes such as shipping address updates, provided your order has not yet moved into production or dispatched. Please notify us within 24 hours at info@ondalentastudio.com. Once production or transportation has commenced, adjustments may no longer be feasible.
Is it possible to cancel my order?
If you need to cancel, please contact us within 24 hours at info@ondalentastudio.com. Because orders are quickly assigned for crafting, we cannot guarantee cancellation requests submitted after this timeframe.
Which payment options are available?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Afterpay, Klarna and PayPal.
How will I know my order was successful?
A confirmation email will be sent to you immediately after your order is placed. If it does not appear in your inbox, please check your spam or junk folder. Should you still not receive it, contact us at info@ondalentastudio.com.
How can I follow my order's journey?
Once your order has been shipped, you will receive a dispatch email containing a tracking link. If you created an account, you may also log in to view your order status at any time.
Do you sell gift cards?
Yes, digital gift cards are available for purchase on our website. These are non-refundable and cannot be redeemed for cash.
How can I learn about upcoming promotions and new arrivals?
We announce promotions and new collections through our newsletter and social media channels. Subscribing is the best way to stay updated.
Shipping & Delivery
To which countries do you ship?
ONDA LENTA’s products can be shipped to most countries and regions in the world. You can see the options we offer when you fill in the address when you check out. We offer worldwide shipping with two service levels: Standard (estimated 7–15 days) and Express (estimated 5–9 days). Please note these are approximations and do not account for weekends, public holidays, or carrier delays caused by factors beyond our control.
What are the shipping charges?
Shipping fees are displayed at checkout and depend on your delivery location and chosen service.
| Countries/Regions | Type of Shipping | Shipping Timeline | Price | Free on Orders Over |
|---|---|---|---|---|
| United States | Standard | 8-15 days | $10 | $150 |
| Express | 6-9 days | $25 | $500 | |
| Australia | Standard | 10-15 days | $10 | $150 |
| Express | 7-12 days | $25 | $500 | |
| Canada | Standard | 8-15 days | $10 | $150 |
| Express | 6-9 days | $25 | $500 | |
| New Zealand | Standard | 8-15 days | $10 | $150 |
| Express | 10-12 days | $25 | $500 | |
| United Kingdom | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Sweden | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| France | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Germany | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Malaysia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Singapore | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Hong Kong SAR | Standard | 4-6 days | $10 | $150 |
| Express | 2-4 days | $25 | $500 | |
| Italy | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Netherlands | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Åland Islands | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Albania | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Andorra | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Armenia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Austria | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Belgium | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Bosnia & Herzegovina | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Bulgaria | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Croatia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Cyprus | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Czechia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Denmark | Standard | 10-15 days | $10 | $150 |
| Express | 6-10 days | $25 | $500 | |
| Estonia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Faroe Islands | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Finland | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Georgia | Standard | 12-18 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Gibraltar | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Greece | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Greenland | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Guadeloupe | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Guernsey | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Vatican City | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Hungary | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Iceland | Standard | 12-18 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Ireland | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Isle of Man | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Jersey | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Latvia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Liechtenstein | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Lithuania | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Luxembourg | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Malta | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Mayotte | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Moldova | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Monaco | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Montenegro | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| North Macedonia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Norway | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Poland | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Portugal | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Réunion | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Romania | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| San Marino | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Serbia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Slovakia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Slovenia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Spain | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Svalbard & Jan Mayen | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Switzerland | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Nigeria | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Indonesia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Maldives | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Philippines | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Thailand | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Vietnam | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Russia | Standard | 10-15 days | $10 | $150 |
| Express | 8-12 days | $25 | $500 | |
| Belarus | Standard | 8-15 days | $10 | $150 |
| Express | / | / | / | |
| Paraguay | Standard | 8-15 days | $10 | $150 |
| Express | / | / | / | |
| Peru | Standard | 8-15 days | $10 | $150 |
| Express | / | / | / | |
| Qatar | Standard | 9-13 days | $10 | $150 |
| Express | / | / | / | |
| Saudi Arabia | Standard | 8-11 days | $10 | $150 |
| Express | / | / | / | |
| South Sudan | Standard | 8-15 days | $10 | $150 |
| Express | / | / | / | |
| Uruguay | Standard | 8-15 days | $10 | $150 |
| Express | / | / | / | |
| Tanzania | Standard | 8-15 days | $10 | $150 |
| Express | / | / | / | |
| Oman | Standard | 7-10 days | $10 | $150 |
| Express | / | / | / | |
| Bahrain | Standard | 9-13 days | $10 | $150 |
| Express | / | / | / | |
| Japan | Standard | 8-12 days | $10 | $150 |
| Express | 6-10 days | $25 | $500 | |
| Kuwait | Standard | / | / | / |
| Express | 9-13 days | $10 | $150 | |
| United Arab Emirates | Standard | / | / | / |
| Express | 10-15 days | $10 | $150 | |
| Brazil | Standard | / | / | / |
| Express | 8-12 days | $10 | $150 | |
| Mexico | Standard | / | / | / |
| Express | 8-12 days | $10 | $150 | |
| Türkiye | Standard | / | / | / |
| Express | 8-12 days | $10 | $150 | |
| South Korea | Standard | 8-15 days | $10 | $150 |
| Express | / | / | / | |
| India | Standard | 10-15 days | $10 | $150 |
| Express | / | / | / | |
| Taiwan | Standard | / | / | / |
| Express | 3-5 days | $20 | $500 |
Will I be charged customs fees or import taxes?
Your package may be subject to duties and taxes imposed by your country's customs authorities. These costs are the buyer's responsibility. Where possible, duties may be prepaid during checkout; otherwise, the carrier will collect them upon delivery.
Many countries do not charge import duties on private items below a certain value. However, jewelry is a commonly taxed item, so we recommend checking with your local customs office for specific rates and regulations, as these vary significantly by region. Please note that refusing a package due to unexpected fees may result in return shipping costs being deducted from any refund. To ensure a smooth delivery experience, please keep your contact information up to date so the carrier can reach you if additional documentation or payment is required upon arrival.
Do you deliver to PO boxes?
To ensure secure delivery of your order, we DO NOT allow shipments to P.O. boxes, APO/FPO/DPO addresses, or freight forwarding locations. However, you may use a P.O. box for your billing address.
Is a signature mandatory on delivery?
Yes, for the security of your purchase, all orders require a signature upon receipt. If no one is available to sign, the courier will leave instructions for re-delivery or local collection.
My tracking says "delivered" but I haven't received my package.
First, check with family members or neighbours. If the parcel is still missing, please file a trace request with the carrier using your tracking number. If the issue remains unresolved, contact us at info@ondalentastudio.com.
Returns & Exchanges
What is your policy on returns?
We offer a 30-day window from the purchase date for returns or exchanges. Items must be in pristine, unworn condition and returned with their original packaging. For full details, please see our Return, Exchange & Warranty Policy.
How do I initiate a return?
Kindly email us at info@ondalentastudio.com for returning inquiry. Shipments returned without prior authorisation will not be accepted.
Who covers return shipping costs?
If you received an incorrect or faulty item, we will cover the return shipping.
For returns due to other personal reasons, the customer is responsible for return postage. A minimum flat fee of $25 may be deducted from your refund.
How long does the return process take?
After your return arrives and passes inspection, please allow 7 business days for processing. Refunds are issued to your original payment method; depending on your bank, it may take an additional 2–5 business days for the funds to appear.
Are engraved or personalized items returnable?
Customised pieces are crafted exclusively for you and cannot be restocked. They are final sale and not eligible for return, exchange, or refund, unless a manufacturing defect is identified under warranty.
Can I return sale items?
Regular promotional purchases (e.g., seasonal discounts) are covered by our standard 30-day policy; refunds reflect the price you actually paid. Only items bought under clearly marked "Clearance" or "Sample Sale" promotions are considered final sale.
Product Information
What materials are used in ONDA LENTA jewelry?
Our designs are crafted from sterling silver with a fine gold plating, accented with natural gemstones, combining aesthetics with lasting wearability.
Is your jewelry safe for sensitive skin?
Yes, all our pieces are nickel-free and suitable for sensitive skin.
Are your gemstones real?
We use genuine natural gemstones. Subtle variations in colour, veining, and inclusions are natural characteristics that attest to their authenticity and make each stone one of a kind.
How can I determine my ring size?
We offer a range of standard ring sizes. If you are uncertain about your size, please view SIZE GUIDE below, or contact us at info@ondalentastudio.com for guidance. Please note that the open ring is one size fits all and cannot provide resizing services.
| Inner Diameter (mm) | Inner Diameter (in) | ONDA LENTA Ring Size |
|---|---|---|
| 15.3 mm | 0,60 in | 8 |
| 15.9 mm | 0.63 in | 9 |
| 16.5 mm | 0.65 in | 11 |
| 17.1 mm | 0.67 in | 13 |
| 17.8 mm | 0.70 in | 15 |
| 18.4 mm | 0.73 in | 17 |
*Sizes 8 & 17: only available in some styles.
COMPARING YOUR COUNTRY'S SIZES WITH ONDA LENTA'S
If you already know your ring size, please compare it to the table below:
| ONDA LENTA Ring Size | US / Canada | UK / Australia | France / Germany | Spain / Italy | Japan / China |
|---|---|---|---|---|---|
| 8 | 4.5 / 5 | I - J | 48 | 8 | 8 |
| 9 | 5.5 | K | 50 | 10 | 9 |
| 11 | 6 / 6.5 | L - M | 52 | 12 | 11 |
| 13 | 6.75 / 7 | N | 54 | 14 | 13 |
| 15 | 7.5 | O - P | 56 | 16 | 15 |
| 17 | 8 | Q | 58 | 18 | 17 |
*Sizes 8 & 17: only available in some styles.
Jewelry Maintenance
What is the best way to care for my ONDA LENTA piece?
To keep your jewellery looking its best:
- Apply it as the final step in your grooming routine, after perfumes and lotions.
- Take it off before bathing, swimming, exercising, or sleeping.
- Clean gently using a soft brush with gold-polishing cloth very lightly — avoid vigorous scrubbing, which can damage the plating.
- Keep each piece separate in a cool, dry spot away from sunlight and moisture.
What substances should I keep away from my jewelry?
Avoid exposure to chlorine, saltwater, perfumes, cosmetics, household cleaners, and silver dips. These can damage the plating and affect natural stones.
Why is my plated jewelry changing colour?
Over time, gold plating naturally wears thin, particularly on areas subject to friction. This is a normal consequence of use, not a defect. The rate of wear depends on individual factors including skin chemistry, perspiration, and chemical exposure.
Can I use an ultrasonic cleaner on my jewelry?
No. Ultrasonic and steam cleaners, along with harsh chemical solutions, can crack or discolour many natural gemstones. Hand cleaning with a soft brush is the safest method.
How should I store my jewellery when not wearing it?
Store items individually in soft pouches or sealed bags with as much air removed as possible. Keep them in a cool, dry, dark environment, away from humidity and heat. Avoid rubber containers, which can promote tarnishing. Please note that our ONDA LENTA boxes are intended for presentation rather than long-term storage; for extended periods, use airtight protection.
Warranty & Repairs
Does ONDA LENTA provide a warranty?
Yes, all pieces are backed by a 24-month (2-year) warranty against manufacturing defects from the date of purchase. A valid proof of purchase is required.
What is covered under the warranty?
Coverage includes defects in materials or workmanship, such as loose settings or clasps that break due to production faults.
What does the warranty exclude?
The warranty does not cover damage from normal wear and tear, improper handling, accidents, plating discoloration or fading, broken chains, cracked or chipped stones, bent ring shanks or earring posts, or any alterations performed by third-party jewellers.
How do I submit a warranty or repair request?
Please email info@ondalentastudio.com with your order number, a description of the concern, and clear photos of the piece. Our specialists will evaluate your case and provide further instructions.
What is the typical turnaround for repairs?
Once your repair is approved and the item reaches our workshop, please allow roughly 10–15 business days for completion and return shipping.
Do you offer cleaning services?
We DO NOT provide cleaning service at now.
I've lost an earring back or damaged a clasp. Can I get a replacement?
We can supply replacement earring backs or clasps for a nominal fee. Please contact our Customer Care team at info@ondalentastudio.com for assistance.
Are your gemstones and diamonds ethically obtained?
We take the sourcing of our materials seriously and are committed to working only with suppliers who share our values. Our gemstones and diamonds are purchased from established, reputable suppliers who operate in compliance with all applicable laws and regulations.
While we are not currently affiliated with a specific certification program, we maintain ongoing, direct relationships with our suppliers and expect them to uphold high standards regarding labor practices and environmental responsibility. We are actively exploring ways to further enhance the traceability of our supply chain and will share updates as we make progress.
Gift Cards & Discounts
Do you offer physical gift cards?
We currently offer digital gift cards only, delivered via email and free from paper waste.
How do I buy a gift card?
Digital gift cards can be purchased through our website. The code will be emailed directly to the recipient.
Does gift card have an expiration date?
Yes, the gift card will expire 365 days after receipt.
Can I return or exchange a gift card?
No, gift cards are non-refundable and cannot be exchanged for cash.
How do I use a discount code?
Enter your code in the designated field during checkout. Only one code may be applied per transaction, and codes cannot be combined with other offers or referral credits unless explicitly stated.
Account & Technical Help
Do I have to create an account to buy from you?
No, guest checkout is available. However, creating an account gives you access to order tracking, saved addresses, and purchase history.
I've forgotten my password. How can I reset it?
Use the "Forgot Password" link on the login page to receive a reset link via email.
Why was my credit card declined?
Possible reasons include an expired card, insufficient funds, or incorrect information. Double-check your details and contact your bank if the problem persists. Alternatively, try another payment method or reach out to info@ondalentastudio.com.
Is my payment information secure?
Absolutely. All transactions are processed through PCI-compliant payment gateways. Your card details are encrypted and are not stored on our servers.
Press & Collaborations
I would like to collaborate with ONDA LENTA. Who should I contact?
For press inquiries, partnerships, or wholesale opportunities, please contact us atinfo@ondalentastudio.com.
We're Here to Help
If your question is not addressed above, please do not hesitate to get in touch. Our Customer Care team is ready to assist.
Email: info@ondalentastudio.com Response time: Typically within 24–48 hours Operating hours: Monday to Friday, 9:00 AM – 5:00 PM CST
ONDA LENTA
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