ONDA LENTA Return, Exchange & Warranty Policy

We want you to love your ONDA LENTA piece. If for any reason you are not completely satisfied, you may request a return or exchange within 30 days from the date of purchase.

Eligibility conditions

To ensure the item can be restocked, please confirm that:

• The item is in perfect, unworn condition, free from scratches, damage, or signs of use.
• All original accessories and packaging are included.

To respect both the personal nature of certain creations and hygiene standards, the following categories cannot be returned, exchanged, or refunded (except for statutory manufacturing defects):

• Customized or Engraved Pieces: These are made exclusively for you and cannot be resold. They are final sale, unless they present a factory default.
• Promotional Purchases: Items purchased during a promotional period are subject to the promotional conditions in place at the time of purchase.
• Clearance / Sample Sale Items: products are Final Sale and are not eligible for return or exchange, with the exception of faulty items,as deemed upon inspection by our jewellers.
• Change of Mind: We do not offer refunds for change of mind. Should you have any questions before purchasing, please contact our customer care team at info@ondalentastudio.com for guidance.
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

We understand that returns can be inconvenient, so we have set up a fair and transparent shipping-cost arrangement:

You are responsible for arranging return shipment to our international warehouse, as well as any customs duties, taxes, or brokerage fees that may apply.

To ensure smooth processing, please follow these steps:

1. Contact us: Email our Customer Care team at info@ondalentastudio.com for returning inquiry. Unauthorised returns will not be accepted.
2. Approval: Our team will respond within 24–48 hours with detailed instructions.
3. Pack carefully: Repack the item in its original packaging, including all accessories, to prevent damage during transit.
4. Ship back: We strongly recommend using a trackable shipping method, as we cannot be responsible for items lost or damaged in transit.

Once we receive your return, we will inspect it and process it as quickly as possible:

• Inspection period: Please allow 2 business days for inspection and restocking after received.
• Refund issuance: Refunds will be credited to your original payment method (credit card, PayPal, etc.) typically within 5 business days.
• Bank appearance: Depending on your bank or payment provider, it may take an additional 2–5 business days for the refund to appear in your account.

For exchanges: We will ship the replacement item as soon as the returned piece has been inspected and approved.

Every ONDA LENTA piece is crafted with care, and we stand behind its quality. We offer a 24-month (2-year) warranty from the original purchase date against manufacturing defects.

What is covered:

• Defects in materials or workmanship (e.g., stone setting loosening due to a production fault, a clasp break that is not caused by accident).

What is not covered (normal wear and tear):

• Surface scratches, natural tarnishing or discoloration from skin chemistry or contact with chemicals.
• Damage caused by accidents, improper care, or repairs made by third-party jewellers.
• Loss or theft.

How to request a repair:

If you believe your item has a manufacturing fault, please email info@ondalentastudio.com with your order number, a brief description, and clear photos of the piece. Our jewellery specialists will assess your case and guide you on where to send the item.

Once your repair request is approved and the item reaches our workshop, please allow approximately 10–15 business days for the repair to be completed and shipped back to you.

If you have any further questions, please do not hesitate to contact us at info@ondalentastudio.com. Our Customer Care team is available Monday - Friday 9am - 5pm CST.