FAQs

Below are some of our most frequently asked questions.

If you are unable to find the information you are looking for, please get in touch via info@natashaschweitzer.com with your enquiry.

Orders & Dispatch

How long will it take to receive my order?

Every piece is carefully crafted to order. Within each product description, you will find an estimated crafting timeframe, or an indication if the piece is available for immediate dispatch.

I require expedited processing for my order. Can this be accommodated?

While we cannot guarantee expedited crafting, should you require your order urgently, please contact our team at info@natashaschweitzer.com and we will do our utmost to accommodate your request wherever possible.

Kindly note, our customer service team operates Monday to Friday, from 8:00am to 4:00pm AEST

Can modifications be made to my order after it has been confirmed?

If your order has not yet been dispatched, we can update personal details such as your shipping address.

Should you wish to amend the contents of your order, for example, changing a size or adding products, please contact us within 24 hours at info@natashaschweitzer.com.

Kindly note, our customer service team operates Monday to Friday, from 8:00am to 4:00pm AEST